Support Centre
We're here around the clock to help you get the most out of your SecureVision system.
Call Support
24/7 hotline for critical system issues.
WhatsApp Chat
Chat with a real technician in minutes.
Knowledge Base
Guides, manuals and troubleshooting steps.
Submit a Ticket
For non-urgent requests, open a support ticket.
Resources
Download PDF manuals for every camera and recorder we supply.
Register your device to activate the manufacturer warranty.
Step-by-step guides for iOS and Android remote viewing.
Frequently Asked Questions
How quickly do you respond to support requests?+
Monitored accounts receive a response within 60 seconds. Standard tickets get a first response within 4 business hours.
Do you offer on-site technician visits?+
Yes. On-site visits are available across the Western Province within 24 hours, and island-wide within 48 hours.
Is training included with installation?+
Every installation includes a 90-minute handover and training session, plus access to our online learning portal.
What's included in the maintenance plan?+
Preventive maintenance visits, firmware updates, priority support, quarterly health reports and a 4-hour response SLA.
Can you support hardware you didn't install?+
Yes. We support Hikvision, Dahua, Uniview, HiLook, Axis and most other major brands through our Managed Support programme.
What is the warranty period on products?+
Most cameras carry a 2-year manufacturer warranty; recorders and PTZ units carry 3 years. Extended cover is available.
Your property deserves
better protection.
Build a smarter and safer security system with professional CCTV solutions.